Frequently Asked Questions
Everything you need to know about shopping with Deloxusa
How long will it take to receive my order?
Standard shipping within the United States typically takes 3-7 business days. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal or contact our support team.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. Because our fashion pieces come from various curated designers, we recommend checking the specific dimensions for each item to ensure a perfect fit.
Which payment methods do you accept?
Deloxusa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Deloxusa, we are committed to ethical fashion. We partner with manufacturers who prioritize high-quality, durable materials and fair labor practices to ensure your wardrobe is both stylish and responsible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team. After this window, the order cannot be changed but can be returned once received.